Beebe Healthcare Center in Lewes recently decided to ditch its paper visitor logs for a new computerized system.
The system, called Fast-Pass, allows visitors to check in digitally at the front desk, receiving a name tag with their destination as well as the floor number of the department they’re visiting.
Visitors previously had to check into a paper log at the front desk.
Sue Thiele is manager of Guest Relations for Beebe Healthcare. She says the response to the new system has been overwhelmingly positive.
Thiele says, “The process has been really fast, patients love it, especially their return visitors, they don’t need to show ID, and once you’re in the system, your badge is produced in less than 30 seconds.”
Thiele adds one unique part about the new system is it allows patients to list who they would not like to see and, if that person attempts to check in, the staff member at the desk receives an alert notification.
Frank Molino is Manager of Public Safety and Security for Beebe. He says they invested in the new system based off feedback from multiple sources.
“It was feedback from patients, visitors, our staff, security, to keep track of who’s in and out of the hospital. The primary thing is customer service and to keep our patients and visitors, particularly our patients, safe.”, Molino says.
Molino expects other hospitals in the region that still use hand-written visitor logs to make the change to digital very soon.
