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Delaware State Police warn of Verizon phone scam

Delaware Public Media
There’s a new scam going around - this time targeting Verizon customers.";

Delaware State Police are warning First State residents about a scam involving phone calls from someone claiming to work for Verizon.


A Kent County resident recently told police he received this kind of call.

The man told investigators the person said Verizon’s network is switching from 4G to 5G and that would cause service issues over the next few days.

The caller then claimed those issues could be avoided with an account reset. The caller sent the victim a password reset email and provided the confirmation code to reset the account.

State Police say the caller then instructed the victim to turn off his cell phone to complete the account reset and network update.

When the victim turned his phone back on, he received another email from Verizon confirming his order for an Apple iPad tablet, made in his name and ready to be shipped.  

Verizon has been notified of the scam and State Police say if anyone has more information on this they can contact Troop 4.

State Police remind people to be wary of callers providing info on your account, then asking for basic account information.  They also say never give out passwords or account information over the phone.


Kelli Steele has over 30 years of experience covering news in Delaware, Baltimore, Winchester, Virginia, Phoenix, Arizona and San Diego, California.